Frequently Asked Questions
Everything you need to know about your Jackery UK shopping experience.
What are your standard shipping times within the UK?
We offer standard delivery within 3-5 working days. Next-day delivery is available for orders placed before 2 PM GMT, Monday through Thursday.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply use our online portal to generate a prepaid Royal Mail return label and drop your package at any local post office.
Are your garments true to size?
Most of our collections follow standard UK sizing. We recommend checking the detailed size guide found on each product page to ensure the perfect fit for your body type.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and Klarna for split payments.
How can I track the status of my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website where you can monitor your delivery in real-time.
Do you offer international shipping outside of the UK?
Currently, Jackery United Kingdom focuses exclusively on the UK market to ensure the fastest delivery times, but we are looking to expand to Europe in the near future.